Refund policy

Returns

Because our products are handmade and often custom-made to order, we only accept returns in the following cases:

  • Damaged upon arrival

  • Wrong item received

To be eligible for a return:

  • You must contact us within 3 days of delivery.

  • The item must be unused and in the same condition you received it.

  • It must be in the original packaging.

Please email us at [your email] with photos and your order number. Once approved, we will coordinate pickup or return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • A full or partial refund will be processed to your original method of payment.

  • Refunds may take 5–10 business days to appear on your account.

Note: Shipping costs are non-refundable unless the return is due to a shipping error or damaged product.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your email] within 3 days of receiving your order.

Non-Returnable Items

  • Custom-made or personalized furniture

  • Clearance or discounted items

  • Items damaged due to misuse or incorrect installation